Chatbot
“Where is my order #4821?”
“You can track orders from the link in your confirmation email.”
- Answers from a script
- The customer does the work
AI agents that understand, decide and act.
Purpose-built agents that understand requests, look things up, use your tools, complete multi-step tasks and hand over to your team when needed.
What is an AI agent
A chatbot answers. An agent acts.
An AI agent is software that uses your tools and data to get a job done. It looks things up, takes the next step, and hands over to a person when it should.
AI agent
“Where is my order #4821?”
“It left our warehouse yesterday and arrives Thursday.”
- Finds the customer
- Checks orders and courier
- Replies, or hands over
Example workflow
Watch an agent handle the conversation.
It checks your systems, answers when it can, and hands over to your team when it should.
Support agentAI agent · online
Sam K.
Hi, where is my order #4821?
Customer identified
Order #4821 · dispatched
In transit · arriving Thursday
Hi Sam, your order #4821 has left our warehouse and is with the courier. It should arrive on Thursday.
Want me to send the tracking link to your email?
Yes please
Done. It's in your inbox now.
What's happening
- 1Customer asks in chat
- 2Agent identifies the customer
- 3Checks the order system
- 4Checks the courier
- 5Replies with a clear answer
Resolved in chat. No one on your team needed.
Support agentAI agent · online
Sam K.
Hi, where is my order #4821?
Customer identified
No match for #4821 on this account
Team notified with the chat and details
I've passed this to our team with your details. They'll reply shortly.
Priya from support joined
Hi Sam, Priya here. I can see everything you shared. Checking #4821 with the warehouse now.
What's happening
- 1Customer asks in chat
- 2Agent identifies the customer
- 3Order not found in the system
- 4Hands over with the details
- 5A person joins the chatYour team
The agent knew when to step back. Your team picks up with full context.
Support agentAI agent · online
Layla R. · Northwind Fittings
Hi, can you quote 500 SB-40 steel brackets delivered to the UAE by end of month?
Request understood
In stock · volume pricing
Volume tier and UAE freight applied
Draft ready · CRM updated
Internal · only your team sees this
Quote for Northwind Fittings is ready to send.
EditApproved
Hi Layla, thanks for your enquiry. Your quote for 500 SB-40 steel brackets delivered to the UAE is attached, and we can meet your end-of-month date.
Follow-up scheduled
What's happening
- 1Enquiry arrives
- 2AI understands the request
- 3Catalog and pricing checked
- 4Your rules applied
- 5Reply drafted, CRM updated
- 6Team approves in one clickYour team
- 7Customer gets the answer
One person step. Follow-up is already scheduled.
Fictional customers, companies and team members.
Agents we build
One agent per job, built for your team.
Each agent has a clear task, the tools it needs and rules for when to ask a person.
Sales agent
Answers enquiries, qualifies leads and books calls with your team.
Website chat · CRM · CalendarCustomer support agent
Answers customers from your own content and order data, and passes hard cases to people.
Chat · Email · HelpdeskResearch agent
Gathers information on companies, markets or suppliers and turns it into a short brief.
Web · Documents · NotesKnowledge agent
Lets your team ask questions of your policies, documents and past work.
Drive · SharePoint · WikiDocument agent
Reads invoices, contracts and forms, pulls out the details and checks them.
PDF · Email · DatabaseOperations agent
Handles routine admin like assigning tasks, updating records and sending reminders.
Tasks · Records · SlackReporting agent
Pulls numbers from your systems and writes the summary your team needs.
Sheets · CRM · EmailHave an agent in mind?
Tell us the task. We'll tell you honestly if an agent is the right fit.
Book a Discovery CallHuman control
AI should automate tasks, not remove accountability.
You decide what the agent can do alone and what needs a person.
- Approval steps for decisions that matterRefunds, quotes or account changes can wait for a person to approve.
- Escalation with full contextWhen the agent hands over, your team sees the conversation and everything it already checked.
- Every action loggedEach lookup and update is recorded, so you can see what the agent did and when.
FAQ
Questions about AI agents.
What's the difference between an AI agent and a chatbot?
A chatbot answers questions. An agent can also take action: look up an order, update a record, book a meeting or hand the conversation to a person.
Which channels can an agent work in?
Website chat, email, WhatsApp, Slack, Microsoft Teams or your internal tools. We put the agent where your customers or team already are.
What happens if the agent doesn't know the answer?
It says so and hands over to your team, with the conversation and what it already checked. You set the rules for when it escalates.
Can the agent use our existing systems?
Usually, yes. Most business tools can be connected through an API. The agent gets only the access its job needs, and you can require approval before it changes anything important.
Can we start with one agent?
Yes. We recommend it. Start with one clear task, see how it performs, then add more.
Have an AI agent idea?
Let's turn it into a working system.